Seventy-nine % of shoppers need to pay all their medical payments with the identical digital platform they use for different healthcare-related wants. Shopper curiosity on this functionality is on the upswing, simply as healthcare expertise permits higher entry to details about insurance coverage protection, medical care and monetary particulars.
Given the clear shopper curiosity in these expanded capabilities, the query is which healthcare suppliers, monetary establishments or expertise corporations are ready to come back to the market with these platforms.
In “Healthcare In The Digital Age: Shoppers See Unified Platforms As Key To Higher Well being,” a PYMNTS and Lynx collaboration, we surveyed 2,515 United States shoppers to find out their curiosity in utilizing digital platforms to handle their healthcare companies and advantages.
A few of our findings embody the next:
• 92%: Share of shoppers who confronted issues whereas paying healthcare bills and are not less than considerably involved in utilizing a unified digital platform for managing their healthcare wants.
• 91%: Portion of shoppers who encountered issues utilizing their healthcare companies or insurance coverage advantages and are not less than considerably involved in a unified digital platform for managing their healthcare wants.
• 72%: Share of shoppers who desire a platform that helps them prepare financing choices for his or her medical payments.
Healthcare is becoming a member of the lengthy checklist of industries during which the financial system’s digital shift has taken maintain. Shoppers are eagerly gravitating towards the services and products that improve comfort and assist them entry companies and remedy.
To be taught extra about how shoppers use digital platforms to handle their healthcare companies and advantages, obtain the report.